What additional capabilities can digital identity offer to FIs? CURRENT STATE: FIs currently create risk profiles for individuals and legal entities using the limited information that is collected when customers are onboarded and predictive algorithms to provide relevant and tailored products and services to their customers. HOW WOULD DIGITAL IDENTITY HELP? FIs could leverage trusted user attributes, with a user’s consent, to more effectively build risk profiles for their customers and therefore tailor credit‐and risk‐based products. This enhanced user experience would ultimately lead to increased customer stickiness and offer growth opportunities for FIs. 96 WORLD ECONOMIC FORUM | 2016 1. TA I L O R E D RISK PROFILES 2. INTERNATIONAL RESETTLEMENT CURRENT STATE: To d a y ’s onboarding processes require every FI to onboard a customer from a zero‐knowledge state, resulting in difficulty opening accounts for entities that are unable to prove their identities, and disregard of financial history. HOW WOULD DIGITAL IDENTITY HELP? Users could transport their digital identity across jurisdictions and use it to easily gain access to financial and other services in their new place of residence; the attestations and attributes held by the user’s original FI(s) would serve as the basis for new FIs to become IdPs. This would eliminate the need for the recipient FI to perform the costly and labour‐intensive KYC process that would otherwise be required. In addition, it would reduce the time and effort needed for FIs to onboard users, and allow them to incorporate trusted, historical information.
