What Will Operating Models Look Like in the Future? Operating models of consumer-centric businesses must embody three core principles, enabled by seven essential characteristics, to transform for the future and ensure their continued existence in a disruptive world. Characteristics of Future Mindset outlines the substantial cultural change that needs Operating Models to occur in an organization’s vision, objectives and ways of working. Structure describes the integration within ecosystems and the internal platform that facilitates liquid Operating models of the future – tightly focused on talent and capabilities. Economic viability combines lasting consumers – will be built on characteristics that define the and renewable business impact with the licence to operate mindset, structure and economic viability of the company. through sustainable practices. Figure 2: The Three Core Tenets of Future Operating Models MINDSET Human, Ecosystem, Living, ECONOMIC Modular, Enhanced VIABILITY Liquid Cultural shift in Enduring Fundamental approach and Responsibility to generate changes in shape ways of working lasting performance and and execution sustainable impact STRUCTURE Mindset: The Cultural Shift in Approach company and direct their own skill development through and Ways of Working continuous learning. By creating clear decision-making criteria and managing outcomes, rather than activities, employees at all levels will be “masters of their own fate”. These workers will Human be able to act as “intrapreneurs”, who use an entrepreneurial mindset within a larger organization. In the future, companies will be more human – driven by an organizational purpose and focused on consumer-centric outcomes. In a world where technology is embedded into all consumer interactions, this purpose will connect employees We have a saying at Andela – ‘YOYO Learning – to consumers and consumers to the company or brand. You Own Your Own Learning’. The people who Authenticity and personalization will be woven throughout do this are the ones who will succeed. the culture, as well as the consumer experience. Purposeful organizations will drive personal accountability, with individual employees able to define their unique contribution to the Jeremy Johnson – Chief Executive Officer of Andela company’s purpose, while also maximizing their potential. Employees will now be able to chart their own course at a 8 Operating Models for the Future of Consumption