Contents 3. Preface 4. Executive Summary 6. Why Do Organizations Need to Change? 8. What Will Operating Models Look Like in the Future? 19. How Can Society Achieve a Brighter Future? 24. Conclusion 25. Appendices 27. Research & Acknowledgements 29. Endnotes World Economic Forum® © 2018 – All rights reserved. No part of this publication may be reproduced or Transmitted in any form or by any means, including Photocopying and recording, or by any information Storage and retrieval system. REF 310517