Conclusion Disruptive technologies will continue to accelerate the pace of change. In light of this, this report paints a vision of the future for consumer-centric industries, provides a rich perspective on why organizations need to transform rapidly, and explains the seven essential characteristics of operating models that businesses should adopt. Furthermore, it provides a holistic view of the potential implications for business and society. In summary, the goal of this report is to inspire responsive and responsible action – for industry leaders to change how they lead and transform their enterprises, while ensuring inclusive growth for the workforces they employ and the consumers they serve. Enabling this journey will require the full range of stakeholders – individual workers, industry, government, academic institutions and enabling disruptors – to collaborate in support of a prosperous future for all. The time to act is now. 24 Operating Models for the Future of Consumption